Mildred Elley Blog

Ready to get the skills needed to succeed as a medical assistant? You may already have some of these skills or they can be learned while attending a vocational school. Some of the skills learned during a medical assisting program at a vocational school will be work related skills and some are life skills. Whether work or life skills, personal growth is important for all medical assistants to achieve their goals. Personal growth includes a medical assistant’s mental, physical and spiritual health. It is the key to self-improvement. Also, personal growth is an ongoing task for medical assistants and should be present throughout one’s career. Employers will want to hire medical assistants that are willing to always improve one’s self and set goals for self-improvement.

Work Skills

According to the U.S. Bureau of Labor Statistics, there are four main skills that a medical assistant should learn to be successful. They include analytical skills, being detail oriented, interpersonal skills and technical skills. Additional skills a medical assistant should possess to be successful include teamwork, manual dexterity, customer service and computer skills.

Analytical skills – include the ability to collect, gather, visualize and analyze information in detail. Using good analytical skills will look at a problem from different points of view. Medical assistants must be able to understand and follow medical charts, diagnoses, treatment and procedures. They may be required to code a patient’s medical records for insurance claims and billing. Analytical skills are key to succeeding as a medical assistant.

Detail oriented - medical assistants need to be precise when taking vital signs or recording patient information. Accurate records are important to keep patients healthy. The medical assistant will be ordering supplies and equipment to keep the facility running smoothly. The medical assistant will also be administering injections, applying dressings and drawing blood, so being detail oriented is important. Being detail oriented will make sure that the medical facility as well as patients are properly taken care of.

Interpersonal skills - medical assistants need to be able to discuss patient information with other medical personnel or educate patients on treatments and procedures. They also interact with patients who may be in pain, so they need to be able to act in a calm and professional manner. Interpersonal skills range from communication and listening skills to attitude and behavior. Much of the medical assistant’s day involves interpersonal skills so improving them is vital to a medical assistant’s success.

Technical skills - medical assistants will be carrying out many different tasks and need the technical skills to be successful. They should be able to use basic clinical instruments, so they can take a patient’s vital signs or assist a physician with minor surgery. The medical assistant will be administering injections, drawing blood, preparing exam rooms, scheduling appointments for patients, taking vitals and recording patient medical histories. Having the technical skills to perform these tasks are vital to succeeding as a medical assistant.

Teamwork – being a good team member involves being able to clearly communicate ideas within the medical group. A medical assistant must also mediate problems between colleagues. Team members should listen, be reliable and show respect to each other. Good teamwork is important for teams to help improve patient care through shared ideas.

Manual Dexterity – the ability to make coordinated hand and finger movements to grasp and manipulate objects. The medical assistant will need to exercise fine motor control and possess excellent hand-eye coordination. They will work with small instruments and must be able to manipulate those instruments to perform patient treatment or minor surgery.

Customer Service – the medical assistant works with patients on a daily basis. Good customer service skills include having patience, being attentive, using clear communication skills, and having a calm presence. Whether sitting at reception or answering the telephone, the medical assistant must perform good customer service to keep patients happy.

Computer skills – the medical assistant works with many different types of computer software to enter data into electronic health records, schedule appointments, process billing and monitor inventory. Basic computer skills are important, and the medical assistant should be familiar with Microsoft Word and Excel.

Life Skills

A medical assistant should have specific life skills that supplement work skills and education to be successful. The medical assistant must also strive to improve and attain personal growth. These life skills include self-control, self-esteem, problem-solving, decision making, stress management, adaptability, empathy, prioritization and the ability to multi-task. Employers are looking for medical assistants that take life skills seriously to grow both personally and professionally.

Self-Control – the medical assistant will need to regulate their emotions, thoughts and behavior in situations with a controlled manner rather than working on impulse. Also, a medical assistant will work with patients in their time of need, so the patient may not be on their best behavior. A medical assistant must exercise self-control even with a patient that is difficult. They should remember that the patient may be in pain and not acting like they normally would.

Self-Esteem – how the medical assistant feels about their abilities and limitations. A medical assistant’s self-esteem can be shaped by their thoughts and perceptions as well as how others react to them. With healthy self-esteem the medical assistant will feel good about themselves and see themselves as deserving the respect of colleagues and patients.

Problem-Solving – a medical assistant with good problem-solving skills can remain objective, be able to list all their obstacles, identify opportunities and enlist open-minded colleagues to collaborate to solve problems.

Decision Making – a medical assistant must take the time to weigh the pros and cons of a decision and employ logic during their thought process. The medical assistant must define the problem, generate some possible solutions, evaluate the pros and cons, select a proper solution and be able to implement the option chosen. Having sharp decision-making skills is an asset for any medical assistant.

Stress Management – working with ill patients can be stressful. Some stress is positive and will push the medical assistant to reach goals. The negative stress includes disappointment and embarrassment. Whether positive or negative, the medical assistant must be able to manage stress to succeed.

Adaptability – the medical assistant must be able to grow and adaptable to change. Everyday is different as a medical assistant and they must be able to change with the environment, even in an emergency.

Empathy – the medical assistant must be able to understand or feel what a patient is experiencing from their perspective. They should show patients compassion and have sympathy for those that are ill.

Prioritization – triage is a part of a medical assistant’s job. Making sure that the most important issues or emergencies are dealt with first. The medical assistant will need to assign degrees of urgency to not only illnesses but phone calls and walk-in patients. Being able to prioritize is important while doing tasks as a medical assistant.

Multi-Tasking – a medical assistant will be juggling many tasks and patients in a given day. The medical assistant may be processing insurance claims, scheduling appointments and/or answering phone calls, all at the same time. The ability to work with more than one task at a time is crucial for a medical assistant to succeed.

Ready to learn the skills you need to succeed as a medical assistant? Interested in starting a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Contact us today to learn more about becoming a medical assistant.

Interested in becoming a cosmetologist? What does a cosmetologist do? Learn the skills that a cosmetologist will need to be successful including stamina and dexterity, interpersonal skills, customer service, creativity, product knowledge and good grooming habits. Become familiar with the job outlook of the cosmetology industry, what cosmetology program to graduate from, the licenses and certifications that are offered to practice cosmetology by state government organizations, associations that a cosmetologist can join, and how to get a job as a cosmetologist. This is what I wish I knew before becoming a cosmetologist.

What Do Cosmetologists Do?

Cosmetologists provide hair, scalp and facial treatments and makeup analysis, according to the U.S. Bureau of Labor Statistics. Ultimately, they provide beauty services to their clients. The cosmetologist is someone that is an expert in the care of hair, makeup and skincare products. Most cosmetologists also actively recommend professional hair care products or salon hair care products.

• Inspect and analyze hair, skin, and scalp to recommend treatment
• Discuss hairstyles with client
• Wash, color, lighten, and condition hair
• Chemically change hair textures
• Cut, dry, and style hair
• Protect client from chemicals and excess hair
• Clean and disinfect all tools and work areas

Skills of a Successful Cosmetologist

A successful cosmetologist will have the right set of skills. Some of the more important skills include stamina and dexterity, interpersonal skills, customer service, creativity, product knowledge and good grooming habits. With the right set of skills, you can be a successful cosmetologist.

Stamina & Dexterity - Cosmetologists spend most of their time on their feet, so stamina is an important skill for a cosmetologist to possess. Salons are open weekdays, evenings and weekends, so a cosmetologist may work long shifts. A cosmetologist’s most important tools are their hands. Manual and finger dexterity is important while a cosmetologist is styling a client’s hair. A cosmetologist will manipulate small tools, hair dryers, curlers, combs and other small appliances and dexterity will allow them to use proper technique when styling hair.

Interpersonal Skills & Customer Service - Cosmetologists work with clients regularly so good interpersonal skills and customer service are important to keep them happy. The cosmetologist will want to assess the client’s hair, meet their quality standards and evaluate the client’s satisfaction. Many cosmetologists will rely on repeat business so offering good customer service to all clients will encourage those clients to give free word of mouth advertising.

Creativity – a client may ask a cosmetologist to give them a trendy hairstyle or new hairstyle that fits their face. The cosmetologist must keep on top of trends in haircuts, colors and styles and be creative enough to adapt those trends to a client’s unique facial structure.

Product Knowledge – part of the job of a cosmetologist is to offer clients the products that will allow them to keep their professional looking style at home. The cosmetologist may have a quota to fill or want to make some extra money. Either way, the cosmetologist will need to become familiar with the products sold in the salon and which one will be best for their client’s needs.

Good Grooming Habits - The cosmetologist is highly scrutinized for their grooming habits, so they must take care of their hair, clothes and hygiene. A good cosmetologist is well groomed and has a fashionable hairstyle. Staying clean and sanitary is not only good for the cosmetologist’s appearance but is a requirement for the health and safety of clients.

Job Outlook

Employment of barbers, hairstylists, and cosmetologists is projected to grow 13 percent from 2016 to 2026. Also, 72% of barbers, hairstylists and cosmetologists are self-employed, according to the U.S. Bureau of Labor Statistics. Some work in a salon, spa, hotel or resort and others lease booth space from a salon owner.

Graduate from An Accredited Vocational School

It is important to attend an accredited vocational school that offers a Cosmetology Certificate program. Mildred Elley is institutionally accredited by the Accrediting Bureau of Health Education Schools (ABHES). The Cosmetology program is approved by the Board of Registration of Cosmetologists of the Commonwealth of Massachusetts.

The Cosmetology Certificate program at Mildred Elley qualifies and prepares its graduates for successful passage of the Commonwealth of Massachusetts Cosmetology licensing examination, administered by the Board of Registration of Cosmetologists. It also prepares graduates for successful practice in the field of cosmetology and appearance enhancement. Cosmetology students are required to complete a minimum of 1,000 hours distributed among fields required by the Board in order to be eligible to register for the Board licensure examination.

Licenses & Certifications

Barbers, hairstylists, and cosmetologists must obtain a license in order to work in the state they practice in. After graduating from an accredited cosmetology program, a cosmetologist will need to obtain a license from Massachusetts to practice as a cosmetologist in the state. To become licensed to practice as a cosmetologist and learn more about becoming licensed, visit the Board of Registration of Cosmetology and Barbering.

Cosmetology Associations

There are a handful of cosmetology associations since the merger of many industry associations into the Professional Beauty Association.

Professional Beauty Association - The Professional Beauty Association is the largest trade organization representing licensed cosmetologists, salons, spas, schools and independent practitioners. The PBA was formed by the merging of many other associations including American Beauty Association, The Salon Association and National Cosmetology Association.

Association of Cosmetology Salon Professionals – exists to promote and support members in the Cosmetology, Esthetics and Nail industries. Membership is open to licensed salon professionals and students.

Get a Job in the Cosmetology Field

The school faculty and staff of Mildred Elley are committed to assisting graduates in securing the best possible employment opportunities available in their chosen professional career fields. The career services team is the primary contact for students who have career-related issues. Students learn job search techniques, resume writing, interviewing skills and specific career-related strategies. The Office of Career Services also develops and maintains close relationships with local employers, many of whom list their job openings with Mildred Elley.

Did learning about becoming a cosmetologist interest you? Ready to start a Cosmetology program?  The Cosmetology Certificate program at the Pittsfield, MA campus of Mildred Elley qualifies and prepares its graduates for successful passage of the Commonwealth of Massachusetts Cosmetology licensing examination, administered by the Board of Registration of Cosmetologists, and successful practice in the field of cosmetology and appearance enhancement.

Contact us to learn more about becoming a cosmetologist today.

Interested in working with healthcare colleagues as a team that care about their patients? Healthcare is a team effort and the medical assistant works alongside many healthcare professionals to offer the best care available to their patients.

What is a Medical Assistant?

According to the American Association of Medical Assistants, Medical assistants are healthcare professionals that work alongside physicians, nurses and other medical professionals in medical offices, hospitals, long-term care facilities, clinics and ambulatory care facilities.

Medical assistants are the liaisons within the healthcare team. They help the team communicate since they are often the first contact a new patient has with the healthcare team. The medical assistant will often take responsibility for directing, informing and guiding patients through the healthcare environment.

What Does a Medical Assistant Do?

Medical assistants are cross-trained to perform both clerical and clinical duties. They are usually the first person that a new patient meets when they enter a physician’s office or healthcare facility. It is important for them to make a good first impression by keeping a professional appearance and positive attitude.

Some clerical duties a medical assistant is responsible for include:

• Using computer applications to manage documents, appointments, physician’s schedules and electronic medical records
• Answering phone calls from patients, laboratories and other physician’s offices
• Greeting patients and escorting them to the exam room
• Updating and filing patient medical records, both paper and electronic
• Coding, filling out and processing insurance billing and claims forms
• Scheduling appointments in person and over the phone
• Managing basic bookkeeping for the physician’s office

Some clinical duties a medical assistant is responsible for include:

• Taking medical histories to determine patient risk factors
• Measuring vital signs including temperature, blood pressure, heart rate and respiration rate
• Explaining diagnostic and treatment procedures to patients
• Preparing patients for procedures and exams
• Assisting the physician during exams with medical instruments and supplies
• Collecting, preparing and delivering specimens to in-house and outside laboratories
• Performing basic laboratory tests including phlebotomy and EKG
• Instructing and educating patients about medication and nutrition
• Transmitting prescription refills as directed by the physician
• Removing sutures and changing dressings

The Healthcare Team

There are many different people in all types of healthcare roles that a medical assistant will work with to offer the best care for their patients. They can include physicians, primary care physicians, physician’s assistants, phlebotomists, registered nurses, nurse’s assistants, hospitalists, pharmacists, pharmacy technicians, anesthesiologist assistants, clinical laboratory technicians, diagnostic medical sonographers, emergency medical technicians, and occupational therapists. 

Physicians – doctors who have completed further training in a healthcare specialty to diagnose and manage patient’s medical problems. According to the U.S. Bureau of Labor Statistics, physicians examine patients, take medical histories, and prescribe medications. They can order, perform and interpret diagnostic tests. They may also order tests for nurses to perform. The physician will recommend and design a plan of treatment. The medical assistant will work closely with the physician in a doctor’s office. The medical assistant will manage the physician’s schedule, schedule patient appointments, escort the physician’s patients to the exam room, answer phones and manage billing.

Primary Care Physician – according to the American Academy of Family Physicians, primary care is provided by physicians specifically trained for and skilled in comprehensive first contact and continuing care for person with any undiagnosed sign, symptom or health concern not limited by problem origin, organ system or diagnosis. Medical assistants work as a team in a primary care physician’s offices answering the phone, scheduling appointments, greeting and escorting patients to the exam rooms and processing billing.

Physician’s Assistant – a medical professional that operates under the supervision of the physician and share patient care responsibilities with the physician. The physician’s assistant examines, counsels and educates patients. According to the U.S. Bureau of Labor Statistics, the physician’s assistant takes and reviews patients’ medical histories. They order and interpret diagnostic tests, examine patients, diagnose injury or illness, give treatment and prescribe medicine. There is some overlap between a medical assistant and a physician’s assistant. However, the medical assistant does not examine a patient, diagnosis illness, or prescribe medicine.

Phlebotomist – many medical assistant programs train medical assisting students to perform phlebotomy. In a hospital setting, medical specialist facility or clinic, a person’s sole job may be to draw blood for diagnostic laboratory testing. The medical assistant may work with the phlebotomist to draw blood and deliver specimens to the laboratory as ordered by the physician.

Registered Nurse – according to the U.S. Bureau of Labor Statistics, the registered nurse provides and coordinates patient care, educates patients about proper healthcare, and provides support to patients and their families. The registered nurse will assess a patient’s condition, record medical histories and symptoms, administer medication and treatments, set up patient’s plan for care, operate and monitor medical equipment, perform diagnostic tests, analyze those diagnostic tests, educate patients on management of illness and injuries and educate patients about proper home care.

Nurse’s Assistant – according to the U.S. Bureau of Labor Statistics, the nurse’s assistant provides basic care for patients in hospitals and long-term care facilities. The nurse’s assistant is responsible for cleaning and bathing the patient, helping the patient dress and use the bathroom, reposition patients while in bed, measure patient vital signs, serve meals, record patient’s concerns and report the patient’s information to the nurse. Both a nurse’s assistant and medical assistant are proficient in measuring vital signs.

Hospitalist – are responsible for the patient throughout the hospital stay. They are the single point of decision making for the patient while working with their primary care physician for treatment, communication and medication administration. The entire team of healthcare professionals at a hospital that are providing care for the patient will report to the hospitalist.

Pharmacist – licensed by the state to prepare and dispense medication and medical supplies. The medical assistant works with the pharmacist to properly dispense medication prescribed by the physician.

Pharmacy Technician – assists the pharmacist with preparation and administration of medications. Like a medical assistant, they also perform clerical duties including reception management and billing. The medical assistant may work with the pharmacy technician to manage the ordering of the medication prescribed by the patient’s physician.

Anesthesiologist Assistant – performs airway management, drug administration for induction and maintenance of anesthesia during surgery under the strict supervision of an anesthesiologist. An anesthesiologist assistant may work with a medical assistant to maintain electronic health records to provide a complete health history of the patient.

Clinical Laboratory Technician – according to the U.S. Bureau of Labor Statistics, the clinical laboratory technician performs all routine tasks in a medical lab. They are responsible for collecting samples and performing tests to analyze bodily fluids, tissue and other substances. The medical assistant may coordinate specimen with the clinical laboratory technician for delivery and testing.

Diagnostic Medical Sonographer – according to the U.S. Bureau of Labor Statistics, the diagnostic medical sonographer operates special imaging equipment to create images of the patient and conduct tests. Like medical assistants, the diagnostic medical sonographer prepares patients for procedures by documenting medical history and answering any questions the patient has before the procedure.

Emergency Medical Technician (Paramedic) – recognizes, assess and manages medical emergencies of ill or injured patients before they arrive at the hospital.

Occupational Therapist – according to The American Occupational Therapy Association, Inc, the occupational therapist helps people of all ages through the therapeutic use of daily activities. They promote health and prevent injury, illness or disability. The occupational therapist works to help children with disabilities, people recovering from injury and older adults experiencing physical and cognitive changes. The occupational therapist will oversee a therapy team and may interact with medical assistants to coordinate the best care for their patients.

Locations Healthcare Teams Work

There are many different locations that a medical assistant will work with their healthcare colleagues including a physician’s office, hospital, emergency room, clinic, urgent care, or long-term care facility.

Physician’s Office – a medical facility where one or more doctors will receive and treat patients. Medical assistants manage the patient, schedule appointments, process billing, and do many other clerical and clinical duties at the physician’s office.

Hospital – an institution providing medical and surgical treatment and nursing care for sick or injured people. They deliver services to patients 24 hours a day, 7 days a week. The medical assistant will work alongside teams of nurses and doctors to perform clerical and administrative tasks.

Emergency Room – the department of a hospital that provides immediate treatment for acute illnesses and trauma. A medical assistant may work the front desk, manage billing, schedule appointments, check in and out patients, take vital signs and prepare the patient for ER examination.

Clinic – a walk-in facility that offers treatment to minor injuries and illnesses including flu and cold, strep throat, minor cuts and other less advanced procedures. For those without insurance, a walk-in clinic may be a less costly way to see a doctor. The medical assistant may work in a clinic to manage patients, educate them on home care and process billing.

Urgent Care – offer services to patients that don’t present a life-threatening illness or injury while a physician’s office may be closed or not available for appointment. The urgent care fills in the gap between primary care physicians and emergency rooms. Like a physician’s office or hospital, the medical assistant will be responsible for greeting patients, answering phones, scheduling appointments and processing billing.

Long-Term Care Facilities – include nursing homes, skilled nursing facilities and assisted living to provide medical and personal care services to those unable to perform everyday activities including bathing, dressing, feeding and medication administration, among others. According to the Centers for Disease Control and Prevention (CDC), over 4 million Americans are admitted to or reside in nursing homes and skilled nursing facilities each year. Some long-term care is temporary for rehabilitation from a hospital stay and others are ongoing for chronic medical conditions. The medical assistant may work with patients in their home, at an assisted living facility, hospice facility or nursing home.

Medical Assistant Associations & Government Resources

There are many different resources that can help medical assistants further their knowledge in the healthcare field. Some of those medical assistant associations and government resources include the American Association of Medical Assistants, American Medical Technologists, National Center for Competency Testing and the Health Resources & Services Administration.

American Association of Medical Assistants (AAMA) – “the mission is to provide the medical assistant professional with education, certification, credential acknowledgement, networking opportunities, scope-of-practice protection, and advocacy for quality patient-centered health care.”

American Medical Technologists (AMT) – an internationally recognized certification agency and membership society for allied health professionals, including medical assistants and medical administrative specialists.

National Center for Competency Testing (NCCT) – an independent credentialing organization that tests healthcare professionals and instructors for certification. To maintain active certification status, a medical assistant must complete continuing education activities annually.

Health Resources & Service Administration (HRSA) – coordinates and manages data collection, analysis and evaluation for the Bureau of Health Workforce. The HRSA also offers health care providers and teachers with grants, scholarships and loans for those working in underserved areas to promote primary care.

Becoming a Certified Clinical Medical Assistant

After graduation from a career college as a medical assistant, advancement usually requires becoming a Registered Medical Assistant (RMA). To obtain these certifications the medical assistant must gain membership with a professional healthcare organization and may be required to complete continuing education courses. Here are resources for medical assistant students to prepare for a career as a Registered Medical Assistant in the healthcare field.

The American Registry of Medical Assistants (ARMA) – helps a graduate become a Registered Medical Assistant. The ARMA also provides continuing education units that are mandatory to stay certified as a registered medical assistant. The ARMA registers medical assistants however they do not certify medical assistants. In order to belong to the ARMA, members must be recommended by the director or representative of a licensed, accredited career college or have a recommendation from their employer after three years on-the-job experience as a medical assistant.

American Health Care Association (AHCA) – an association of state health organizations that represent nursing facilities and assisted living providers.

Did learning about the healthcare team interest you in becoming a medical assistant? Ready to start a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Contact us today to learn more about becoming a medical assistant.

As a medical assistant, understanding how to administer specialty exams and procedures is important. Some of the procedures will be performed solely by the medical assistant and some will involve acting as assistant to the medical specialist. Some of the specialist exams, procedures and testing include allergen exams, cardiology exams, radiography and imaging exams, dermatology exams, endocrine exams, gastrointestinal exams and orthopedic exams.

Allergy Exams & Testing

During an allergy exam, the medical assistant will start by documenting the patient’s medical history. The skin test involves introducing suspected allergens onto the skin. Any reaction is observed and assessed by the medical assistant. The medical assistant will educate the patient on allergy avoidance and medications that will help reduce the symptoms of allergens. There are three main tests that are commonly performed in the allergist’s office including the scratch test, the intradermal test and the patch test.

The Scratch Test – a test for specific allergies. The suspected allergens are applied to the patient’s skin. The test involves a control solution to compare for allergic reaction. After the solution is applied, the skin is scratched to allow the solution to penetrate the skin. The physician will interpret the scratch test results.

Intradermal Test – a test for specific allergies administered with a fine-gauge needle. The allergic reaction may only take 30 minutes to develop.

Patch Test – the medical assistant will place a paper patch on unbroken skin and a dropper is used to soak the patch with the suspected allergen.

Cardiology Exams

The medical assistant will administer an EKG, stress test or Holter monitor test under the supervision of a physician.

Electrocardiogram (EKG) - The EKG is one of the most valuable diagnostic tools for evaluating the electrical pathways through the heart. An EKG is a test that measures the electrical activity of the heartbeat. With each beat, an electrical impulse travels through the heart, and the wave causes the muscle to squeeze and pump blood from the heart. The EKG can measure how fast the heart beats and how well the chambers conduct electrical energy.

Stress Test –  recording of the EKG while the patient is exercising. This test helps measure the patient’s response to a heavier workload. The medical assistant will make sure the EKG is properly maintained and calibrated.

Holter Monitor – an EKG device that includes a digital or cassette recorder to allowing readings over a specific period of time. The Holter monitor records the heart activity for 24 or more hours.

Radiography and Imaging Exams

Radiography and imaging techniques are used in cardiology. The medical assistant will prepare and educate the patient for a specialist that will perform X-rays, ultrasound or MRI under the supervision of a physician.

X-Ray – produces a controlled beam of radiation to create an image of the inside of the body. Chest X-rays can reveal cardiac conditions.

Ultrasound – tests the body’s main blood vessels for conditions including weakened vessel walls or blocked arteries. The medical assistant or ultrasound specialist uses a handheld probe to transmit sound waves through the skin and are reflected by the blood cells moving through the blood vessels.

Magnetic Resonance Imaging (MRI) – diagnostic procedure that uses strong magnets and radio waves to produce images of the heart.

Dermatology Exams

A dermatologist focuses on the visible top layer of the entire surface of the skin. They may be assisted by a medical assistant to take medical history, prepare the patient for examination, maintain equipment used to test the skin and preserve patient privacy with proper draping.

Whole-Body Skin Examination – the dermatologist examines the visible top layer of the entire surface of the skin. The dermatologist uses a magnifying lens and bright light to look for lesions. The medical assistant prepares the patient by assisting them to a proper position before the examination of the skin.  During the exam, the medical assistant will keep the patient comfortable and properly drape the patient for their privacy.

Wood’s Light Examination – use of an ultraviolet lamp to inspect the patient’s skin.

Endocrine Exams and Tests

During an endocrine exam, the medical assistant will take a medical history that includes the patient’s skin condition, weight and cardiac function. During the exam, the endocrinologist will use X-rays and iodine scans to test the thyroid, testicles and ovaries. Ultrasound may be administered to view glands and detect tumors. Urine and blood may be tested for the presence of glucose or hormones.

Gastrointestinal Exams

The gastroenterologist exams the patient’s GI tract including the mouth, the abdomen, the lower thorax, lower sigmoid colon, the rectum and the anus. The medical assistant will prepare the patient and create a comfortable atmosphere during the exam. They will also educate the patient to arrange for a ride after the examination and to avoid eating until the local anesthetic has been eliminated from the body.

Endoscopy – a scope is used to visually inspect a canal or cavity within the body. Endoscopy can be used to diagnose tumors, ulcers, and structural abnormalities.

• Peroral Endoscopy – inserting a scope into the patient’s mouth.
• Colonoscopy – inserting a colonoscope through the anus to view the large intestine. The colonoscopy can be used to diagnose the cause of diarrhea, constipation, bleeding or lower pain in the abdomen. A colonoscopy is also used to screen patients over 50 for colon cancer.
• Proctoscopy – examination of the lower rectum and anal canal. This exam can be used to detect hemorrhoids, polyps, fissures, fistulas, and abscesses.

Orthopedic Exams

Orthopedists use inspection, palpitation and diagnostic tests to assess the function of the musculoskeletal system. A medical assistant may assist the orthopedist with CT scans, MRI, angiography, myelography, diskography, arthrography and bone scans. The medical assistant will also prepare the patient for diagnostic orthopedic tests, educate patients on procedures and provide a comfortable environment for patients.

Interested in working in one of these many medical specialties? Ready to start a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Contact us today to learn more about becoming a medical assistant.

Did you know that the human body contains more than 600 individual muscles and that humans have 206 different bones? Did you know that babies are born with over 300 bones, more than an adult human? Interestingly, muscles make up almost 40% of a human’s body weight. Furthermore, the tongue is the strongest muscle in the human body. Did you know that the hands and feet contain over half of the human body’s bones? Also, bones are not the hardest substance in the human body, this award goes to tooth enamel. Surprisingly, it only takes 17 muscles to smile but 43 muscles to frown.

Human Muscles

Our muscles act as a group to perform different body movements. Muscles can also contract which allows them to perform many different functions. As a medical assistant, learning how the muscles work, and how to prevent muscle issues is important to help patients stay healthy. As a medical assistant you will want to know what muscles do, how do muscles contract, how to prevent muscle strains and sprains, and what do to do if a patient sprains or strains a muscle.

What Do Human Muscles Do?

Muscles in the human body help it move, remain stable, control openings as well as passages and help warm the body. Skeletal muscles are attached to bones by tendons. Human muscles are attached to cross joints which allows the muscle to contract and allow us to walk and move. Facial muscles attached to the skin of the face allow us to make different expressions. Smooth muscles found in the body’s organs help move food through the body for energy production and waste management. Cardiac muscles help the heart to pump blood to the rest of the body. There are even small muscles that hold our bones in place and stabilize our spinal column. Also, muscles that contract in the body produce heat to help the human body maintain a normal temperature.

How do Human Muscles Contract?

To contract, human muscles need adenosine triphosphate (ATP). The muscles cells in our body create and store energy in the form of creatine phosphate to help muscles contract. When the muscle uses ATP during the contraction, a phosphate is lost, creating energy for the muscles to move. If fatigued, a muscle can lose the ability to contract due to an accumulation of lactic acid. Cramps can accompany muscle fatigue.

How to Prevent Muscle Strains and Sprains?

Strains of the muscle and tendons are caused by excessive stretching. Sprains consist of tears to the tendons, ligaments or cartilage of the joints. To prevent muscle strains and sprains, the individual will want to warm up their muscles before doing any intensive activity that may raise muscle temperature too quickly. Stretching improves muscle performance and should be done after muscles are properly warmed-up. By the same token, after exercise it is recommended to cool the muscles down before completely stopping exercise. This will help to avoid dizziness from not having enough blood in the brain. A cool down can also reduce the amount of lactic acid in the muscles.

What to do with a Sprain or Strain of a Muscle?

Remember the mnemonic “RICE” which stands for Rest, Ice, Compression and Elevation. Resting of the appendage minimizes bleeding and swelling. Ice minimizes swelling and pain. Compression by a bandage will keep the swelling down after ice. Elevation will assist the muscle by minimizing swelling and should be used as long as swelling is present.

The Human Skeleton

The body is made up of the skull, spinal column, rib cage, shoulder bones, arm bones, hand bones, hip bones, leg bones, feet bones, and the joints that connect all the bones together. As a medical assistant, learning about the skeletal system will help you educate patients to help reduce fractures and degenerative bone conditions.

What Makes up the Skeletal System?

The human skeleton is made up of the axial skeleton and the appendicular skeleton. The axial skeleton supports the head, neck and body while protecting the brain, spinal cord and the organs of the thorax. The appendicular skeleton includes the bones of the arms, legs, pectoral, girdle and pelvic girdle.

What Makes up our Bones?

Our bones contain tissues, blood vessels, and nerves. Some bones are spongy looking and contain red bone marrow. Other bones are compact and look solid, like granite. There are five different classes of bones based on their shape. They include long, short, flat, irregular and sesamoid bones. Bones give shape to body parts, support the internal organs and protect soft structures in the body. The red blood marrow in the bones produces new blood cells every 24 hours. Red blood cells need to be replaced by the body every 90 days. The bones also store calcium and every cell in the body needs calcium.

How Can I Build Better Bones?

Bone health is influenced by our diet, exercise and our overall lifestyle. A healthy diet to benefit bone health includes plenty of calcium and Vitamin D. Strengthening exercises are also good for healthy bones. The contraction of muscles pull on the bones, which stimulate bones to thicken and strengthen. A healthy lifestyle also promotes healthy bones. Smoking and alcohol consumption can lessen the amount of calcium in a body causing bones to become more brittle over time.

Ready to start a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Interested in becoming a licensed practical nurse (LPN)? Becoming an LPN can be a rewarding career working alongside colleagues that care about their patients. The first step in becoming an LPN is taking the TEAS test to be eligible to take classes at a vocational school with a nursing certificate program. After completing a state-approved educational program in nursing, the student must pass the NCLEX-PN exam. Once they pass the NCLEX-PN exam they will become licensed in the state they received their certificate in.

To find out if becoming an LPN is right for you, start by learning about what an LPN does on a day-to-day basis. Gain knowledge of the skills that are needed to become successful as an LPN and the job outlook for the next decade from the U.S. Bureau of Labor Statistics. Nursing and healthcare are growing due to an aging population as there continues to be more births than deaths each year. The growing population means more need for healthcare workers and licensed practical nurses.

What Qualifications Do You Need to Become an LPN?

To get into nursing school, a student must pass The Test of Essential Academic Skills (TEAS Test). After completing a state-approved educational program, prospective licensed practical nurses are required to take the National Council Licensure Examination (NCLEX-PN) to become licensed.

What is the TEAS Test?

A basic aptitude test designed to identify students who would succeed in nursing school and have the ability to think as a nurse. The TEAS test is made up of material that a student would normally acquire from a secondary education. The topics tested by the TEAS test include knowledge of reading, mathematics, science, and English.

What is the NCLEX-PN Test?

A test that all nursing graduates must pass before becoming a licensed practical nurse. The NCLEX-PN test is broken up into four major Client Needs categories. They include safe and effective care environments, health promotion and maintenance, psychosocial integrity and physiological integrity.

What is the Major for a Licensed Practical Nurse (LPN)?

Becoming a licensed practical nurse requires completing an approved educational program. To become an LPN a student will attend a vocational school to be awarded a Practical Nursing Certificate. The nursing programs at a vocational school can take less than 1 year to complete, as a full-time student. Practical nursing programs combine classroom learning in subjects such as nursing, anatomy, biology, physiology, mathematics, medical terminology, and pharmacology. The majority of nursing programs include supervised clinical experience.

What Does a Licensed Practical Nurse Do?

Licensed practical nurses (LPNs) provide basic medical care to patients in hospitals, clinics, emergency rooms, urgent care and long-term care facilities. They work under the direction of registered nurses and doctors, according to the U.S. Bureau of Labor Statistics. Licensed practical nurses (LPN) typically do the following:

• Monitor patients’ health and check vitals
• Administer basic patient medical care
• Provide for the basic comfort of sick patients
• Discuss and educate patients and their families about the care they are providing
• Listen to patients’ concerns
• Report patients’ status and concerns to registered nurses and doctors
• Keep records on patients’ health, procedures, treatment and vitals

What Skills does an LPN Need to be Successful?

While attending school and during supervised clinical experience, the LPN student will gain skills that will help them be successful. These skills include compassion, being detail oriented, interpersonal skills, patience, kindness, physical stamina, dexterity, good communication and confidence. An LPN will sharpen their skills on the job and through continued education and training.

Compassion - Licensed practical nurses must be empathetic and caring toward their patients. The licensed practical nurse will become an advocate for the patient by defending the rights of patients and helping the patient communicate their needs.  The licensed practical nurse will treat the patient rather than the disease, and not see a situation as merely a medical scenario or routine procedure.

Detail Oriented - LPNs need to be responsible and detail oriented, because they must make sure that patients get the correct care at the right time. A detail oriented LPN can spot signs of deterioration in a patient before the patient verbalizes it.

Interpersonal Skills - Interacting with patients, colleagues and healthcare providers is a big part of an LPNs job. Many times, it is the LPN that a patient first encounters and the LPN must be prepared to deal with the stressful situation. Good interpersonal skills involve active listening so the LPN hears what the patient is telling them, even if the patient doesn’t know the proper medical terminology. With good listening skills, the LPN will pick up on what the patient is telling them, translate it into medical terminology for the physician and work together with the physician to determine an accurate diagnosis.

Patience - Dealing with sick and injured people may be stressful. LPNs should be patient, so they can talk with patients and family members that may be under stress. The LPN may have to deal with a family member that is demanding information, even if the information is not available at that time. The LPN must stay calm and not react negatively to the family member’s request.

Kindness – patients may react poorly during a crisis or unpleasant while sick. The LPN must treat all patients with kindness since all patients deserve compassionate care.

Physical Stamina & Dexterity - LPNs should be comfortable performing physical tasks and standing on their feet for long periods of time. The LPN will also manipulate small instruments and must have the dexterity to make precise movements associated with patient care and minor surgery.

Good Communication - It is important that LPNs communicate effectively as they are the liaison between the patient and doctor. Truly good communication is more than communicating a lot, rather it is about communicating the relevant information concisely and accurately.

Confidence – a licensed practical nurse must be confident that they have the skills and knowledge to provide their patients the best care possible. The LPN must not have self-doubt, especially during a critical situation.

What is the Job Outlook for LPNs?

Employment of licensed practical nurses (LPNs) is projected to grow 12 percent from 2016 to 2026 according to the U.S. Bureau of Labor Statistics. The growing population, the increased lifespan of the population and advancements in medicine mean a growing need for healthcare professionals and licensed practical nurses.

Interested in learning more about how you can be a nurse in New York or Massachusetts? Ready to start a Practical Nursing (LPN) Program? The Practical Nursing Certificate program is a credit-bearing, college-level program that prepares its graduates for licensure as a practical nurse (LPN) in the State of New York or Massachusetts. Graduates of this Practical Nursing Certificate program will be well prepared for successful passing of the NCLEX-PN examination, licensure as a Licensed Practical Nurse in New York State or Massachusetts, and subsequent employment in the field. The Practical Nursing Certificate program at Mildred Elley is comprehensive, designed to give you the clinical and lab skills necessary to become a successful Licensed Practical Nurse. Our school instructors come from a diverse background within the medical industry, helping to provide you with the tools necessary to fulfill your goal to become a Licensed Practical Nurse.

Contact us today to learn more about becoming a licensed practical nurse.

Interested in becoming a medical assistant but have some questions? This definitive guide to medical assisting answers many of the questions you have. It defines what a medical assistant is and what they do both clerically and clinically. This guide identifies the skills and attributes that are needed to become a successful medical assistant. It also identifies the different specialties and career options that are available to experienced medical assistants. This guide will help you gain knowledge about medical assistant communication skills, appointment scheduling and telephone etiquette. It will teach you what a medical assistant does in a hospital. This guide explains the specialized responsibilities a medical assistant will perform including EKG exams and phlebotomy.

This guide also looks into the job outlook for medical assistants, how long it takes to become a medical assistant, and how to become a medical assistant. Also, you can learn how to choose a medical assistant program.

What is a Medical Assistant?

According to the American Association of Medical Assistants, Medical assistants are health professionals that work alongside physicians, nurses and other medical professionals in medical offices, hospitals, long-term care facilities, clinics and ambulatory care facilities.

What Does a Medical Assistant Do?

Medical assistants are cross-trained to perform both clerical and clinical duties. They can be the first person that a new patient is exposed to when they enter a physician’s office. It is important for them to make a good first impression.

Some clerical duties a medical assistant is responsible for include:

• Using computer applications to manage documents, appointments, physician’s schedules and electronic medical records
• Answering phone calls from patients, laboratories and other physician’s offices
• Greeting patients and escorting them to the exam room
• Updating and filing patient medical records, both paper and electronic
• Coding, filling out and processing insurance billing and claims forms
• Scheduling appointments in person and over the phone
• Managing basic bookkeeping for the physician’s office

Some clinical duties a medical assistant is responsible for include:

• Taking medical histories to determine patient risk factors
• Measuring vital signs including temperature, blood pressure, heart rate and respiration rate
• Explaining diagnostic and treatment procedures to patients
• Preparing patients for procedures and exams
• Assisting the physician during exams with medical instruments and supplies
• Collecting, preparing and delivering specimens to in-house and outside laboratories
• Performing basic laboratory tests including phlebotomy and EKG
• Instructing and educating patients about medication and nutrition
• Transmitting prescription refills as directed by the physician
• Removing sutures and changing dressings

What are the Most Important Medical Assistant Professional Skills?

There are many skills that contribute to the professionalism of medical assistants. Medical assistants should work on being loyal, dependable, courteous, initiative driven, flexible, credible, confidential, and optimistic.

Skill #1: Loyalty – medical assistants should be devoted to the success of the medical practice and hold the belief that being a medical assistant at the medical practice is in their best interest. Loyalty should be reciprocal and if a medical practice is offering equal pay for equal work, the medical assistant will feel like the medical practice is doing its best for them as well.  Medical assistants can go one step further and be committed to the medical practice if they support the employers’ strategy and objectives.

Skill #2: Dependability – a dependable medical assistant not only shows up for work on time but also produces consistent work. A medical assistant must follow through when the physician gives an order. The dependable medical assistant will also be counted on and given more responsibility.

Skill #3: Courtesy – the medical assistant should be friendly and kind to patients at the medical practice. Attention should be given to the patient as they arrive at the medical facility. The medical assistant should offer a warm smile and friendly attitude to the arriving patient.

Skill #4: Initiative – the medical assistant should be self-motivated and ambitious. Medical assistants that show initiative have a take charge attitude. The medical assistant should observe a need and make themselves available, rather than wait for a supervisor to direct them to an area that needs attention.

Skill #5: Flexibility – the medical assistant should have the willingness and ability to respond to changing situations and expectations. Flexible medical assistants will modify their approach to tasks based on the unique demands of each situation, especially in an emergency. In a medical facility the patient comes first, and every medical assistant should lend a hand where ever they are needed.

Skill #6: Credibility – trust is a vital component of the medical assistant and patient relationship, and the credibility of the medical assistant should be strong. The information that is given to patients must be accurate as the patient may see medical assistants as an agent of the physician.

Skill #7: Confidentiality – Patients are entitled to privacy under the Health Insurance Portability and Accountability Act (HIPAA). Confidentiality extends to the home and other environments outside of the medical office. The medical assistant is prohibited from discussing confidential patient information with family and friends. Consequences will be enacted if the medical assistant breaches patient privacy.

Skill #8: Optimism – a medical assistant should have a positive attitude, be kind and courteous to others, not jump to conclusions, give others the benefit of the doubt, and ultimately be optimistic.

What are the Most Important Medical Assistant Professional Attributes?

The medical assistant will need specific attributes to be a professional while working with colleagues and dealing with patients. These attributes include teamwork, time management, prioritization and goal setting.

Attribute #1: Teamwork – medical staff must work together for the benefit of the patient. The medical assistant should accept the tasks given to them by their supervisor unless they are illegal, unethical, or place patients in danger.

Attribute #2: Time Management – the medical assistant should use their time efficiently and concentrate on the most important duties first. They should make a schedule, prioritizing tasks and allowing for emergencies along the way. The key to time management is prioritizing.

Attribute #3: Prioritizing – a form of triage should be used by the medical assistant to sort tasks into the must, should and could categories. Of course, the medical assistant needs to attend to emergencies, but they also must anticipate what will do the most good and in what order those tasks should be completed to benefit the most.

Attribute #4: Setting Goals – if the medical assistant doesn’t set goals, they will never know when the goals have been achieved. Setting goals can also help the medical assistant accomplish what they want or need to do each day, giving them more motivation to achieve those goals.

What are the Different Specialties That an Experienced Medical Assistant Can Choose From?

There are many different medical assistant specialties that are available outside of family practice and primary care physician’s offices. If the medical assistant has an interest in a specific field of medicine, they may be able to move into a specialty after graduating from a career college and obtaining some experience as a medical assistant. The medical assistant specialties include cardiology, dermatology, endocrinology, gastroenterology, geriatrics, neurology, obstetrics and gynecology, ophthalmology, orthopedics, otolaryngology, pediatrics, pulmonary medicine, and urology.

What Vital Signs Do Medical Assistants Take?

The medical assistant typically takes vital signs before the patient sees the physician. There is a standard measurement for each vital sign. Taking vital signs is important to create a baseline for future physical exams and at times when the patient is sick or ill. Vital signs include blood pressure, pulse rate, respiration rate and temperature. Also included are height and weight as supplemental influencers on a patient’s condition or symptoms.

How Important is it for a Medical Assistant to Communicate both Verbally and Non-Verbally?

For a medical assistant, improving communication skills with patients involves both verbal and non-verbal communication. As a medical assistant, it should be the goal to use communication that creates a comfortable atmosphere for patients. Even bad news should be communicated with some positivity. A medical assistant shouldn’t mumble, speak sharply or avoid eye contact. The medical assistant should look the patient in the eyes when speaking to them and listen carefully. The medical assistant should also be aware of their nonverbal communication, giving a positive and open signal to patients and colleagues.

Having a positive attitude will create a positive atmosphere. A positive atmosphere will help medical assistants provide positive communication to patients. When communicating with co-workers, medical assistants should have respect for one another and be empathetic to each other. The medical assistant will also keep a positive atmosphere by respecting the chain of command. Going directly to a supervisor, when there are disagreements or problems communicating can create a strain on relationships. By talking out issues first with co-workers, situations can be diffused and not escalate unnecessarily.

Positive communication can affect the relationship a medical assistant has with their supervisor. The medical assistant should keep their supervisor informed to promote trust and respect. They will also want to show initiative to be proactive and assist the supervisor before being asked. The medical assistant shouldn’t jump to conclusions in reaction to what a supervisor does or says. They shouldn’t be afraid to speak up and clarify the situation.

What are the Priorities of Appointment Scheduling?

When scheduling appointments, the medical assistant must keep in mind the patient's needs, the physician's preferences, whether facilities are available, and the proper amount of time needed during each type of appointment. The medical assistant must find a balance between these different variables to have a smooth flow of patients and not allow the patient to wait too long in the reception area to see the physician.

There are special circumstances a medical assistant must consider when scheduling appointments. Some patients may be late, appointments may need to be canceled and rescheduled, there may be an emergency, or a physician may request a same day referral.

What are the Priorities of Telephone Etiquette?

The telephone is often the first interaction a patient will have with a medical facility. When a patient calls the medical practice, they expect the medical assistant's undivided attention and they don't want to be kept waiting.

The medical assistant doesn't know who is on the other end, so all calls must be kept professional. The call may be from an established patient looking to make an appointment or a new patient that is contacting the medical facility for the first time. The call could be from other physicians, laboratories or pharmacies about patient referrals and prescriptions. The medical assistant must turn away from patients at their desk to give the caller their full attention.

The medical assistant should use an appropriate telephone voice using proper diction, pitch and clarity. When answering the telephone or conducting outgoing calls, the medical assistant should be pleasant and courteous.

Health Insurance Portability and Accountability Act (HIPAA) confidentiality must be at the forefront of everything the medical assistant does, especially when talking on the telephone with patients or other medical providers.

What Does a Medical Assistant Do at a Hospital?

The medical assistant is an important part of the medical team that works at a hospital. They are responsible for greeting the patient, escorting them to the hospital room and preparing the patient for exam and diagnosis. The medical assistant will record the patient’s health history, take vital signs and make the patient comfortable while they wait for the physician. While the physician talks with the patient, the medical assistant may take transcription.

The medical assistant will manage the patient’s medical records, assist the physician with diagnostics, perform additional diagnostics ordered by the physician, collect and prepare patient specimens, and explain treatment procedures to the patient. The medical assistant can also act as a patient advocate. Medical assistants also sterilize and disinfect medical instruments and surgical areas and can assist the physician with minor surgery.

Lastly, the medical assistant will help discharge the patient from the hospital. The medical assistant is the one constant that the patient has when they visit a hospital, and it is the medical assistant’s responsibility to make sure the patient is comfortable and safe while they are diagnosed and treated at the hospital.

The Medical Assistant’s Responsibility During an EKG Exam

An EKG exam is used to assess the heart and blood vessels. The medical assistant is responsible for obtaining a good-quality EKG without avoidable artifacts. An artifact is an abnormal signal that does not reflect electrical activity of the heart during the cardiac cycle. The medical assistant must make sure that the patient doesn’t move, there are no mechanical problems with the EKG machine, and the proper technique is used during the EKG exam.

What are the Medical Assistant’s Phlebotomy Responsibilities?

According to the U.S. Bureau of Labor Statistics, phlebotomists draw blood for tests, transfusions, and blood donations. Phlebotomists typically do the following:

• Enter patient and medical insurance information into medical records
• Check in and escort patients to a blood sample collection room
• Collect blood from the patient
• Verify a patient’s identity to ensure proper labeling of the blood sample
• Label the collected blood for testing
• Assemble, sterilize and maintain medical instruments

What is the Job Outlook for Medical Assistants?

Employment of medical assistants is projected to grow 29 percent from 2016 to 2026, according to the U.S. Bureau of Labor Statistics. Advances in medicine and medical technology are increasing the life expectancy of the population and creating a growing need for additional medical assistants. Physicians are relying more and more on medical assistants to perform clerical and basic clinical duties, so the physician is free to perform more complex care for patients.

How Long Does It Take to Become a Medical Assistant?

A medical assistant program can take as little as 12 months to complete as a full-time student.  

How Do I Become a Medical Assistant?

To become a medical assistant, a student must complete a Medical Assisting program from a vocational school or technical school. These programs usually lead to a certificate or diploma. Some vocational schools offer a program that awards an associate’s degree. All programs have classroom and laboratory portions that include lessons in anatomy and medical terminology.

How Do I Choose a Medical Assisting Program?

Most medical assistants will train in a vocational school or community college certificate program. Make sure the vocational school or community college you attend is flexible, offers career services and financial aid.

Flexible – Find a vocational school or community college that meets your needs whether it is day or evening classes.

Career Services – The vocational school or community college should have a Career Services team dedicated to help graduates and alumni that are looking for a career. Students should learn job search techniques, resume writing, interviewing skills and specific career-related strategies.

Financial Aid – The vocational school or community college should help you fill out the Free Application for Federal Student Aid (FAFSA) form to find out if you are eligible for any grants, loans or scholarships to help pay for tuition costs.

Ready to start a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Contact us today to learn more about becoming a medical assistant.

As of 2016, there were more than 634,000 medical assistants working in the U.S., according to the U.S. Bureau of Labor Statistics. It is projected that by 2026, there will be more than 818,000 medical assistants employed in the U.S.

The medical assistant is an important part of the medical team that works at a hospital. They are responsible for greeting the patient, escorting them to the hospital room and preparing the patient for exam and diagnosis. The medical assistant will record the patient’s health history, take vital signs and make the patient comfortable while they wait for the physician. While the physician talks with the patient, the medical assistant may take transcription. The medical assistant will manage the patient’s medical records, assist the physician with diagnostics, perform additional diagnostics ordered by the physician, collect and prepare the patient’s specimen, and explain treatment procedures to the patient.

The medical assistant can also act as a patient advocate. They will sterilize and disinfect medical instruments and surgical areas and assist the physician with minor surgery. Lastly, the medical assistant will help discharge the patient from the hospital. The medical assistant is the one constant that the patient has when they visit a hospital, and it is the medical assistant’s responsibility to make sure the patient is comfortable and safe while they are diagnosed and treated at the hospital.

Greet Patients and Escort Them to the
Hospital Room

After the patient checks in at the front desk, it is typically the medical assistant’s responsibility to greet the patient in the hospital lobby and escort them to an emergency room or hospital bed. From there, the medical assistant will start recording health history, take vital signs and make sure the patient is comfortable while waiting for the physician to meet with the patient.

Record Health History

While recording a patient’s health history, the medical assistant will identify personal data including name, age, birth date and other personally identifiable information. They will then identify the chief complaint and the reason why the patient came to visit the hospital. The chief complaint could include a handful of symptoms the patient is suffering from such as dizziness, pain, fever, headache, etc. Then, the medical assistant will take a history of the present illness. For instance, when the symptoms started, if the patient has experienced this type of illness in the past, how painful this issue is on a scale of 1 to 10 and what treatments have been used so far.

Next, the medical assistant will compile past medical history including prior illnesses, current diseases and disorders, surgeries undergone, medications taken, and the allergies that the patient is aware of. Lastly, the medical assistant will compile family history and social habits. It is important to understand if a family member has already suffered from a disease or disorder. It is also important to know if the patient’s social habits are contributing to the chief complaint. They may include drinking, smoking and sexual behavior or any use of chemical substances that may put the patient at risk.

Take Vital Signs

During admittance to the hospital and throughout the patient’s stay at the hospital the medical assistant will monitor vital signs. Any abnormalities are noted, and the physician is consulted on medication or fluids that may need to be administered. Initially the medical assistant will note the patient’s weight, as it can be used for medication dosage. The medical assistant will also measure body temperature, heart rate, respiration rate, and blood pressure. They will note any symptoms and signs of illness present in the vital signs.

Make the Patient Comfortable

The patient may feel anxiety about visiting a hospital and the medical assistant will want to make the patient feel safe and comfortable. The medical assistant will be responsible for arranging bedding and helping the patient find a comfortable position in bed. The medical assistant will help the patient with activities of daily living including bathing, grooming and toileting needs. They will assist with all the patient’s needs while they are in the hospital.

Take Transcription for Physician During Visits

In an emergency room setting, a medical assistant may follow the physician as they visit each patient and be responsible for taking notes while the physician talks with the patient. The physician can be too busy to keep track of medical records and they rely on the medical assistant to keep track of conversations, diagnostics, treatments, medications and other medical charting.

Manage Medical Records

Whether paper records or electronic medical records, the medical assistant is responsible for managing the patient’s medical records. They will keep track of the details of the visit, vital signs, symptoms, treatments and medication that the patient receives while at the hospital. This is important for the successful treatment of the patient but also for legal purposes. If the medical assistant doesn’t keep detailed records about a patient, the medical facility has no recourse in the case of an injury to the patient.

Medical records are also used for insurance claims and patient billing. Proper medical coding is needed for the insurance claim to be processed, for the medical facility to be reimbursed and to calculate the patient’s co-pay or deductible.

Assist Physician with Diagnostics

The medical assistant will use a wheelchair or hospital bed to transport patients that need diagnostic testing or are prepared for minor surgery. The medical assistant will also carry out any diagnostic orders to identify symptoms of an illness or disorder including Phlebotomy, EKG and X-ray.

Perform Additional Diagnostics Ordered by the Physician (Phlebotomy and EKG)

After initial diagnostics are performed by the physician, the physician may order additional testing to identify an illness or symptom of a disorder. The medical assistant will perform blood draws and EKG testing on the patient to help the physician diagnosis the patient.

Collecting and Preparing Laboratory Specimen

After performing phlebotomy and acquiring specimens, the medical assistant may be responsible for performing simple laboratory testing or to send out any specimens to an outside laboratory. The medical assistant will be responsible for collecting any lab results and entering them in the patient’s medical records.

Explain Treatment Procedures to Patients

Part of the job of a medical assistant is to keep the patient informed. The medical assistant will ease the patient’s anxiety by fully explaining the procedure, the level of pain they may feel during and after the procedure and answering any questions the patient may be concerned with prior to the procedure. The medical assistant will also educate the patient on post-operative care they may need to perform at home to properly heal after a procedure and make sure there are no complications.

Act as a Patient Advocate

The medical assistant may be asked to speak or act on behalf of the patient or their family. It may be the medical assistant’s responsibility to alert staff to a concern for the patient’s safety, helping a patient that can’t afford an expensive medication, giving extra attention to a patient with an extra need, and to be an advocate for the patient to explain to the physician the patient’s feelings about a procedure or treatment. The medical assistant will not want to give the patient specific medical advice or medical recommendation. They should also not do anything that puts their job in jeopardy or interferes with their job responsibilities.

Sterilize and Disinfect Medical Instruments and Surgical Areas

The medical assistant will be responsible for keeping medical instruments sterilized between patients. They will also be responsible for disinfecting exam and surgical areas, so the patient is not exposed to microorganisms or pathogens. All OSHA Bloodborne Pathogen Standards must be upheld while working in the hospital when handling potentially infectious waste generated during medical or surgical procedures. The medical assistant will also want to wear protective clothing while working with patients including gloves, protective eye wear, mask and laboratory coat or gown.

Assist Physician with Minor Surgery

The major responsibilities of a medical assistant when supporting a physician with minor surgery is to prepare the patient for the procedure and educate them on the possible outcomes. The medical assistant will obtain a signed informed consent and complete insurance forms. The medical assistant will also educate the patient on proper pre-surgery preparations.

During the minor surgery, the medical assistant may hand medical instruments to the physician and sterilize the medical instruments during each patient’s surgery. The medical assistant will also help ensure the patient’s safety and comfort level during minor surgery. After the minor surgery, the medical assistant will help dress the wound and perform other postoperative patient care. Finally, the medical assistant will educate the patient on proper wound care and safe transport procedures.

Assist Patients During Discharge

The medical assistant will help prepare the patient to be discharged, make sure they have all their belongings and escort them by wheelchair to the patient’s care taker. During discharge, the medical assistant will confirm any prescriptions that need to be filled in the patient’s local pharmacy and supply the patient with any instructions or exercises the patient will need to perform once at home.

Interested in learning more about what a medical assistant does in a hospital? Ready to start a Medical Assistant Program? Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

Contact us today to learn more about becoming a medical assistant.

Interested in learning how you can become a practical nurse? Enjoy working in a team environment with colleagues that care about their patients? To become a practical nurse, you will need to pass a state-approved educational program from a vocational school that will prepare you to take the NCLEX-PN. First, we will investigate what a licensed practical nurse does on a day-to-day-basis. Then, explain about vocational programs in Practical Nursing (LPN) and how to become licensed to be a LPN. Finally, we will talk about what is on the NCLEX-PN Test.

Licensed practical nurses (LPNs) provide basic medical care. They work under the direction of registered nurses and doctors, according to the U.S. Bureau of Labor Statistics. Licensed practical nurses typically do the following:

• Monitor patients’ health and check vitals
• Administer basic patient care
• Provide for the basic comfort of patients
• Discuss and educate the patient about the care they are providing
• Listen to the patients’ concerns
• Report patients’ status and concerns to registered nurses and doctors
• Keep records on patients’ health, procedures, treatment and vitals

Vocational Program in Practical Nursing (LPN)

Becoming a licensed practical nurse requires completing an approved educational program. The nursing programs at a vocational school award a certificate or diploma. These programs typically take less than 1 year to complete. Practical nursing programs combine classroom learning in subjects such as nursing, anatomy, biology, physiology, mathematics, medical terminology, and pharmacology. All programs also include supervised clinical experience.

How Do I Become Licensed to Be a LPN?

After completing a state-approved educational program, prospective licensed practical nurses can take the National Council Licensure Examination (NCLEX-PN).

What is on the NCLEX-PN?

The NCLEX-PN test is broken up into four major Client Needs categories. They include safe and effective care environments, health promotion and maintenance, psychosocial integrity and physiological integrity. Further, safe and effective care environments are broken down into coordinated care and safety and infection control. Physiological integrity is broken down into base care and comfort, pharmacological therapies, reduction of risk potential and physiological adaptation. Throughout the Client Needs categories and subcategories, there are fundamentals to the practice of practical nursing, they include clinical problem-solving processes, caring, communication and documentation, teaching and learning, and culture and spirituality.

The percentage of the total NCLEX-PN test breaks down into approximately 35% on Safe and Effective Care Environment questions, 10% on health promotion and maintenance, 12% on psychosocial integrity and 43% on physiological integrity. The NCLEX-PN is administered to candidates by Computerized Adaptive Testing (CAT). Each candidate will get a unique testing experience because computer technology selects items to administer that match the candidate’s ability. The NCLEX-PN candidate must answer at least 85 questions and can answer up to 205 questions during the five-hour time period. The passing score for the NCLEX-PN is 0.00, which means the candidate must answer medium difficulty questions correctly at least 50% of the time.

The beliefs that influence the NCLEX-PN test plan, according to the National Council of State Boards of Nursing (NCSBN), are that “people are finite beings with varying capacities to function in society. They are unique individuals who have defined systems of daily living that reflect their values, cultures, motives and lifestyles. Additionally, people have the right to make decisions regarding their health care needs and to participate in meeting those needs. The profession of nursing makes a unique contribution in helping clients achieve an optimal level of health in a variety of settings.”

What Specialty are You Interested in?

Practical nursing can work in a variety of work environments including clinics, hospitals, long-term care and other healthcare facilities. A practical nurse can also specialize in a specific type of care including pediatric, geriatric, cardiovascular or one of many different specialty areas of nursing.

Interested in learning more about how you can be a nurse in New York or Massachusetts? Ready to start a Practical Nursing (LPN) Program? The Practical Nursing Certificate program is a credit-bearing, college-level program that prepares its graduates for licensure as a practical nurse (LPN) in the State of New York or Massachusetts. Graduates of this Practical Nursing Certificate program will be well prepared for successful passing of the NCLEX-PN examination, licensure as a Licensed Practical Nurse in New York State or Massachusetts, and subsequent employment in the field. The Practical Nursing Certificate program at Mildred Elley is comprehensive, designed to give you the clinical and lab skills necessary to become a successful Licensed Practical Nurse. Our school instructors come from a diverse background within the medical industry, helping to provide you with the tools necessary to fulfill your goal to become a Licensed Practical Nurse.

Contact us today to learn more about becoming a nurse.

Interested in knowing what a medical assistant is and what they do on a day-to-day basis? Want to know the job outlook for medical assistants? Ready to learn how to become a medical assistant and where you can find a medical assistant program in New York or Massachusetts? Becoming a Medical Assistant can be a rewarding career where you work in a team that is dedicated to helping their patients.

What is a Medical Assistant?

Medical assistants are a health professional that work alongside physicians, nurses and other medical professionals in medical offices, clinics and ambulatory care facilities, according to the American Association of Medical Assistants.

What Does a Medical Assistant Do?

Medical assistants are cross-trained to perform both clerical and clinical duties. They can be the first person that a new patient is exposed to when they enter a physician’s office. It is important for them to make a good first impression.

Some clerical duties a medical assistant is responsible for include:

• Using computer applications to manage documents, appointments, physician’s schedules and electronic medical records.
• Answering phone calls from patients, laboratories and other physician’s offices
• Greeting patients and escorting them to the exam room
• Updating and filing patient medical records, both paper and electronic
• Coding, filling out and processing insurance billing and claims forms
• Scheduling appointments in person and over the phone
• Managing basic bookkeeping for the physician’s office

Some clinical duties a medical assistant is responsible for include:

• Taking medical histories to determine patient risk factors
• Measuring vital signs including temperature, blood pressure, heart rate and respiration rate
• Explaining diagnostic and treatment procedures to patients
• Preparing patients for procedures and exams
• Assisting the physician during exams with medical instruments and supplies
• Collecting, preparing and delivering specimens to in-house and outside laboratories
• Performing basic laboratory tests including phlebotomy and EKG
• Instructing and educating patients about medication and nutrition
• Transmitting prescription refills as directed by the physician
• Removing sutures and changing dressings

What is the Job Outlook for Medical Assistants?

Employment of medical assistants is projected to grow 29 percent from 2016 to 2026, according to the U.S. Bureau of Labor Statistics. Advances in medicine and medical technology are increasing the life expectancy of the population and creating a growing need for additional medical assistants. Physicians are relying more and more on medical assistants to perform clerical and basic clinic duties, so the physician is free to perform more complex care for patients.

How Do I Become a Medical Assistant?

To become a medical assistant, a student must complete a Medical Assisting program from a vocational school or technical school. Medical Assisting programs usually take about 1-2 years to complete. These programs usually lead to a certificate or diploma. Some vocational schools offer a program that awards an associate degree. All programs have classroom and laboratory portions that include lessons in anatomy and medical terminology.

Where Can I Go to Become a Medical Assistant in New York or Massachusetts?

Mildred Elley offers a Medical Assistant Program that prepares students for entry-level positions in physician’s offices, clinics, hospitals and other medical facilities as a medical assistant. The Medical Assistant Program helps develop the skills necessary to excel in the healthcare industry.

The Clinical Medical Assistant Certificate program is offered at all three Mildred Elley campuses in New York City, Albany, NY and Pittsfield, MA. The Clinical Medical Assistant Certificate program provides an in-depth analysis of human anatomy and physiology, clinical and laboratory procedures and patient contact skills utilized in a clinical environment. As a Clinical Medical Assistant graduate, you are prepared for entry-level positions in medical clinics, laboratories, private physician’s offices, pharmacies and hospitals.

The Medical Assisting Associate’s Degree Program is offered at two campuses at Mildred Elley including Albany, NY and New York City. This program provides advanced training in clinical, technical and administrative areas, preparing you for employment as a medical assistant, medical secretary, laboratory assistant, phlebotomist or medical records professional. This Medical Assisting Associate’s Degree program offers courses in anatomy, physiology, medical law, medical ethics, document processing, patient care, hematology, phlebotomy, cardiovascular care, medical terminology and medical insurance.

The Medical Office Assistant Certificate program is offered at all three Mildred Elley campuses in New York City, Albany, NY and Pittsfield, MA. The Medical Office Assistant Certificate program offers an intensive study of medical office management and procedures and insurance processing. As a Medical Office Assistant Certificate program graduate, you are prepared for entry-level positions as a medical secretary and receptionist, billing specialist, medical records clerk, admitting clerk and administrative medical assistant.

Interested in learning more about becoming a medical assistant? Ready to start a Medical Assistant Program? Contact us today to learn more about becoming a medical assistant.